How can we help you?
Frequently Asked Questions
Shipping & Delivery+
Fast delivery – 5 to 12 business days. Tracking is provided via email link after shipment; activation may take up to 48 hours. If no status is visible after that, please reach out to our support team.
Ordering & Returns+
You have a 14-day return policy. Please report all returns and order changes exclusively through our customer support. Refunds are processed within 14 business days.
Damaged or defective item+
If you have received a damaged or incorrect item, please contact us immediately with photos of the defect. We will find a quick solution for you.
Payment methods+
You can pay conveniently via PayPal, Klarna, or credit card. All payments are processed securely and encrypted through our payment service provider.
Change or cancel order+
As long as your order has not yet been shipped, you can change or cancel it. Please contact our customer support as soon as possible – once the package is on its way, we unfortunately cannot make any more adjustments.